About product delivery
・ Products ordered by customers will be delivered by "Takkyubin Compact / Takkyubin (Yamato Transport)" or "Click Post (Japan Post)".
・ Orders placed "until 12:00 noon" on weekdays will be shipped on the same day.
・ Orders placed on Saturdays, Sundays, and holidays will be shipped the next business day.
* Products ordered on weekends and holidays will be shipped sequentially from the next business day onwards.
・ We do not deliver to overseas.
・ Products cannot be shipped to various transfer / receipt agency services such as overseas transfer service and PO Box service.
・ Reserved items will be shipped within 2 months of ordering.
・ In the case of convenience store payment, it will be shipped after payment is confirmed.
About delivery date and time specification
・ The date and time cannot be specified for product delivery.
* If you are in a hurry, please contact our support center before purchasing. (firstname.lastname@example.org)
* Since it will be shipped in the shortest time, please check the homepage of each shipping company for the shipping status of the product after shipping.
・ We cannot accept additional orders included in the package.
・ We do not accept bundled items for regular items and reserved items.
about shipping fee
・ Shipping fee is free of charge for those who purchase over ¥ 5,500 including tax.
* For information on Okinawa and remote islands, please see "Delivery to Okinawa and remote islands".
・ If the price is less than 5,500 yen including tax, 500 yen (tax included) will be charged separately.
・ If you register as a member, the shipping fee will be free.
About delivery to Okinawa and remote islands
・ If the delivery address is Okinawa Prefecture, remote islands, etc., an additional charge of 1,100 yen (relay charge) will be added. * Free shipping is not applicable to the relay fee of 1,100 yen that is incurred when delivering to Okinawa prefecture.
About the shipping status of the product
・ You can check the shipping status from " Order History " in My Page.
・ You can check the delivery status from " Kuroneko Yamato's Luggage Inquiry System " or " Japan Post Tracking Service ".
・ You will need the order number listed in the "Product Shipping Information" email or " Order History " that will be sent to you after the product is ready to be shipped.
Days to deliver
・ We will ship sequentially from the next business day at the earliest, and deliver within 1 to 4 days. (Excluding Golden Week, New Year holidays, inventory period, etc.)
* However, due to the government's declaration of emergency due to the spread of the new coronavirus infection, the delivery time may be longer than usual.
・ The delivery date depends on the delivery address (Please check the required delivery time by Yamato Transport's scheduled delivery date search or Japan Post's scheduled delivery date search ).
・ Products will be shipped from "Our office: 〒105-0014, Minato-ku, Tokyo)".
If you are absent
・ If you are absent when delivering a product that does not fit in the mailbox, the delivery company will send you an "absence card".
・ For products that do not fit in the post after shipping from our company, the storage period at the shipping company (Yamato Transport) is up to 8 days.
・ Please adjust your desired delivery date within the redelivery period and receive the item.
* Please note that if you do not receive the absentee card for more than 8 days after you receive it, your order will be cancelled.
* If you wish to purchase, please place an order again.
・ If you refuse to receive the item or if you continue to be unable to receive it due to your absence for a long period of time, we may limit your subsequent purchases.
・ Due to various circumstances such as traffic conditions, weather, disasters, man-made disasters, etc., there may be a delay from the scheduled delivery date.
・ Depending on the contents of your order, it may take about 3 to 7 days to ship depending on the arrangement status of the storage warehouse.
・ Please note that if you do not receive the item within the storage period of the shipping company (Yamato Transport), it will be returned to us and cannot be reshipped.
・ Delivery date will change for advance reservations. Please check the delivery guide from the inquiry.
・ Delivery time will change if there is a "long-term holiday" period such as Golden Week, Obon, and the year-end and New Year holidays.