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inquiry
Before contacting us
Frequently asked questions from customers are posted in the FAQ.
Please take a look.
FAQ
Consultation before purchase
Post-purchase support
Corporate Customers
Post-purchase support
Please select an inquiry category
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Your Name *
Email Address *
Telephone Number *
Address *
Where to buy
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Order number / receipt number
SIM card plan name (XXX number of DHA-SIM-XXX printed on the back of the package)
Number printed on the SIM card (number starting with AX / GD / DN / 89)
020 If the number is listed, please enter it
Please select your device type
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Manufacturer name / model name of the terminal you are using
Please select if you have any of the following symptoms:
Antenna mark is not displayed
Antenna mark remains 3G and cannot be used
Displayed as NO SIM
You will be asked for a PUK code
I don't know the APN setting
I have set the APN, but it cannot be used.
MCC / MNC input required
Internet sharing (tethering) is not available
others
Inquiries *
Settings screen screenshot
upload
Supported files (up to 15MB)
Settings screen screenshot
upload
Supported files (up to 15MB)
Settings screen screenshot
upload
Supported files (up to 15MB)
お知らせ
ただいま不具合発生しております。
誠に申し訳ございませんが、当社2日以内返事がない場合は、
support@nipponsim.jp
までご連絡ください。
Usage rules
We will use the personal information provided by our customers, such as names, email addresses, and telephone numbers, for the following purposes. (1) For delivery of goods, provision of services, payment of payment, response to inquiries from customers, related after-sales services, and other tasks necessary for executing transactions (2) New services to customers by e-mail, mail, telephone, etc. ③ To analyze the use of services by customers and to develop new services and improve existing services ④ To contact customers in relation to questionnaires, campaigns, etc. ⑤ Customers To customize the content you see on this site in a more understandable way. For more information about our policy regarding the handling of personal information, please visit the privacy policy website
https://www.nipponsim.jp/privacy
.
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