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FAQ
Post Sales Supports
Please fill in the below form for after sales supports
Please select if you have any of the following symptoms:

To accelerate the time to solve the issue, please attach the screenshots requested below: 

・iOS

Setting > Cellular
Setting > Cel
lular >(eSIM)
Setting > Cel
lular >(eSIM)>Celullar mobile data network
Setting > General >VPN and Device management

・Android

The pages relevent to Mobile network and APNs.

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terms of service

We will use personal information provided by customers, such as names, e-mail addresses, and telephone numbers, for the following purposes. (1) For product delivery, provision of services, payment settlement, response to customer inquiries, related after-sales service, and other operations necessary for the execution of transactions (2) To notify customers of new services and new products by e-mail, mail, telephone, etc. (3) To analyze the use of services by customers, develop new services, and improve existing services. (4) Questionnaires, To communicate with customers in connection with campaigns, etc. (5) To customize the content you see on this site in an easy-to-understand manner. For more information about our policy on the handling of personal information, please see the https://www.nipponsim.jp/privacy on our Privacy Policy website.

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