Benefits of purchasing an official online shop
1. free shipping!
If you register as a DHA eShop member, you will get free shipping! !!
Even if you are not a member, you can get free shipping on purchases of 5,500 yen (tax included) or more per purchase.
* For information on Okinawa and remote islands, please see "Delivery to Okinawa and remote islands".
* If the price is less than 5,500 yen including tax, a shipping fee of 500 yen (tax included) will be charged separately.
2. First-out exchange service with a secure guarantee!
If you encounter any problems such as being unable to connect to your device, we will replace the product.
Purchase a replacement product and deliver it immediately with the return envelope!
You don't have to worry about "I haven't received the replacement product!"
* Regarding the exchange service, we will respond if it is confirmed that the connection is not possible after email support.
* For our products, only SIM-free terminals can be used. Regarding confirmation of whether or not it is SIM-free, please confirm in advance with each terminal company.
3. Reliable 100% Money Back Guarantee Service!
If you encounter any problems such as being unable to connect to your device, please contact email support within 7 days of purchase.
If you cannot use the service after the exchange service , we will give you a 100% refund!
* If you use credit card payment, it may not be reflected this month due to the rules of each credit card company. Please note.
* If you make a payment at a convenience store, we will confirm the transfer destination. Only the name of the purchaser is supported.
* Please note that we do not accept refunds to agents.
Four. A variety of payment methods!
You can pay by credit card as well as at the nearest convenience store!
* If you wish to make a payment at a convenience store, the product will be shipped after confirmation of payment.
Five. Reliable staff support!
Our staff will be happy to answer any questions or concerns you may have regarding your purchase!
Available in 3 languages: Japanese, Chinese and English!
We will give priority to customers who purchased from the official store.
Nippon SIM Customer Support
Inquiries: firstname.lastname@example.org (basically reply within 24 hours)
We would appreciate it if you could provide the following information so that we can respond more quickly.
1) Plan name of the SIM card you purchased (JAN code on the back of the mount or DHA-SIM-XXX number)
2) Purchased SIM card number (Standard plan / App free plan: AX / DN number, 020-xxxx-xxxx number; Standard version: 898103000000xxxxxxx)
3) If possible, please attach a screenshot.
--iphone: Settings-> General-> Profile Profile details + Screenshot of the antenna at the top of the terminal screen
--Android: All APN settings screen + Screenshot of antenna at the top of the device screen