[Recovery] Apology and notice regarding SIM card malfunction

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20:32 English Follows

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Thank you for using Nippon SIM for Japan.

On February 5, 2021, some of our SIM services had a problem from around 9:00 am , but recovered at 19:34 pm on Friday, February 5, 2021.
We sincerely apologize for the inconvenience caused to our customers.
Nippon SIM for Japan will continue to make efforts to further improve the service to our customers, and we appreciate your understanding.

1. Date and time of occurrence and recovery February 5, 2021 (Friday) 9:00 am to February 5, 2021 (Friday) 19:34 pm

2. Target plan

Nippon SIM for Japan 

1) DHA-SIM-113 Nippon SIM for Japan 30 days 50GB

2) DHA-SIM-114 Nippon SIM for Japan 30 days 60GB

3) DHA-SIM-115 Nippon SIM for Japan 60 days 120GB

4) DHA-SIM-116 Nippon SIM for Japan 90 days 180GB

3. The cause is being identified

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​ DHA Corporation

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20:32  5th Feb 2021

Dear Customers,

Thank you for your continue support of Nippon SIM for Japan.

As of 5th Feb, we had received several customers' report of some of the SIMs are not functioning properly. The issue has been fixed as of 19:34. 

We apologies for any inconvenience caused and continue to provide upmost service to our customers.

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1. Time incidents occurred and fixed

   5th Feb 2021 9:00 ~ 5th Feb 2021 19:34

2. Impacted SIM Service

Nippon SIM for Japan 

1) DHA-SIM-113 Nippon SIM for Japan 30days 50GB

2) DHA-SIM-114 Nippon SIM for Japan 30days 60GB

3) DHA-SIM-115 Nippon SIM for Japan 60days 120GB

4) DHA-SIM-116 Nippon SIM for Japan 90days 180GB

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3. Root of incidents

Under confirmation

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DHA Corporation Co. Ltd

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Apology and notice regarding SIM card malfunction

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(English Follows)

February 5, 2021 14:55

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Normally, Nippon SIM for Japan  Thank you for your patronage of our products.

On February 5, 2021, some of our SIM services have failed since around 9 am.

Target SIM plan

Nippon SIM for Japan 

1) DHA-SIM-113 Nippon SIM for Japan 30 days 50GB

2) DHA-SIM-114 Nippon SIM for Japan 30 days 60GB

3) DHA-SIM-115 Nippon SIM for Japan 60 days 120GB

4) DHA-SIM-116 Nippon SIM for Japan 90 days 180GB

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Malfunction phenomenon

Some SIMs in use are out of service.

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We are currently working on recovery.
We sincerely apologize for the inconvenience caused to our customers.
In addition, we will inform you again as soon as it is restored.

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Thank you for your understanding.

DHA Corporation

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5th Feb 2021

Dear Customers,

Thank you for your continue support of Nippon SIM for Japan.

As of 5th Feb, we had received several customers' report of some of the SIMs are not functioning properly.

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Applicable SIM

Nippon SIM for Japan 

1) DHA-SIM-113 Nippon SIM for Japan 30 days 50GB

2) DHA-SIM-114 Nippon SIM for Japan 30 days 60GB

3) DHA-SIM-115 Nippon SIM for Japan 60 days 120GB

4) DHA-SIM-116 Nippon SIM for Japan 90 days 180GB

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Symptoms

Some of the SIMs become out of service suddenly.

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We are investigating and recovering our system now.

We will recover the system as soon as possible and shall update the progress.

We apologies for the inconvenience caused and  appreciate your supports and patience while we are recovering the issue.

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Best Regards,

DHA Corporation Co. Ltd

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